← Streamsynq
FAQ

Honest answers to the questions realtors actually ask.

Don’t see your question? Email hello@streamsynq.io — we usually reply within a few hours.

How is this different from Lofty / Sierra / kvCORE / Structurely?

Most of those are CRMs that bolted an AI on. Streamsynq is the opposite — an AI inside-sales agent that plugs into yourexisting CRM. We don’t replace Follow Up Boss or kvCORE; we sync notes back to them. Full feature comparison →

What CRMs work with Streamsynq?

Full two-way sync today: Follow Up Boss, GoHighLevel.
Connection saves, full sync coming when first customer signs up: kvCORE, Sierra Interactive.
Webhook integration available: Boomtown, Lofty (formerly Chime), or any CRM via our public webhook URL.
See roadmap →

What about A2P 10DLC compliance?

Streamsynq is registered with The Campaign Registry under the Application-to-Person 10DLC framework. All SMS goes through carrier-approved messaging. Consumers consent at the original lead source (Realtor.com / Zillow / IDX form), and we keep an immutable consent record per lead. STOP / HELP keywords are handled automatically. Full SMS policy: streamsynq.io/sms-policy.

Does the AI sound like a robot?

We use Retell AI for voice — sub-second latency, natural turn-taking, real conversational pauses. The AI is legally required to (and does) identify itself as artificial at the start of every call. From there it sounds like a competent assistant, not a phone tree. Best way to judge: book a 5-minute demo and we’ll let it qualify a fake lead live.

I already have an ISA / VA. Why would I need this?

Two reasons. (1) Your ISA sleeps. Streamsynq doesn’t — leads that come in at 11pm get a call within 60 seconds. (2) Cost: a Tampa-based ISA is $40k–$70k/year fully loaded. Streamsynq is $249–$2,999/month. We complement an ISA, not replace one — a lot of our customers use the AI for first-touch and the ISA for deeper qualification on warm leads.

What if a lead asks the AI a question it doesn't know?

It does one of three things based on context: (a) honestly says it doesn’t know and offers to have you call back, (b) marks the lead with an “ESCALATE” tag in your dashboard so you see it immediately, or (c) on a voice call, transfers live to your phone (configurable in Settings → Lead routing).

Is my lead data safe?

Yes. All traffic over TLS 1.3. Database encrypted at rest. CRM/MLS API keys encrypted with AES-256-GCM. Row-Level Security in Postgres enforces per-customer isolation — your leads can never be queried by another Streamsynq customer. Webhook signatures verified with HMAC-SHA256. We don’t share or sell data. Full security details in our privacy policy.

What's the refund policy?

100% money-back if your AI doesn’t respond to your first 10 leads in under 60 seconds each. No fine print, no clawback. Full terms: streamsynq.io/refund-guarantee.

How long is the contract?

Month-to-month. Cancel anytime from Settings → Billing. The standard real estate SaaS 12-month lock-in is not a thing here.

How fast can I be live?

Under 30 minutes once you have your CRM API key. The kickoff call is 15-30 minutes. We walk through Settings live, paste your keys, fire a test lead, watch the AI handle it. After that you’re live.

What happens to leads if Streamsynq goes down?

Twilio + Retell handle SMS / voice infrastructure independently — if our app goes down, in-flight calls and texts continue to deliver. We use Sentry for production error monitoring (alerts within 60 seconds) and Vercel for hosting (multi-region edge). For the realtor side: even if the dashboard is briefly unavailable, your leads still flow into your CRM via the standard CRM webhook — Streamsynq is the orchestrator, not the only path. SLA: 99.9% uptime target, status page coming soon.

I'm not in Tampa. Can I still use it?

Yes — the platform works anywhere in the US. Our founding cohort is Tampa-first because that’s where we’re based and where we can do white-glove kickoffs in person. We’ll happily onboard out-of-state founding customers via Zoom; the price lock and guarantee still apply.

Can I see it work before I commit?

Yes. Book a 15-min demo at cal.com/streamsynq/demo and we’ll screen-share a real conversation an AI handled this week. No pitch deck.

Still on the fence?

5 minutes is all we need to show you the AI handling a real lead.

Book a 5-min walkthrough →